The webshop for Esschert Design articles

Terms and conditions

(For the record, this is a machine translation from our Terms and Conditions Dutch version)

  • ObjectiveTrends & Vision® Enschede, The Netherlands/ Chambre of Commerce 08134529 VAT-number 123841276B01, hereinafter Trends & Vision, offers a very extensive range. The offer is mainly aimed at private consumers worldwide that his or her purchases via the Internet. Likewise, wholesale customers through a tender request orders with us, we will try to offer competitive prices to both the individual as well as the wholesale!
  • PricingAll prices listed on the site include VAT, but excluding the legal removal of articles where that applies. Price, currency, model and adjustment and type-chanches are reserved. Trends & Vision reserves the right to refuse an order or in consultation with the client to adjust.
  • Shipping and deliveryWe supply a large number of articles in stock. Articles will only be delivered within Europe or abroad. Provided be stocked articles on workdays before 15.00 hours usually be ordered within 2 á 3 working days. Smaller products, with a maximum weight of 31 kg, is sent via TNT Post, GLS or UPS. If a product is sent COD, offers a postman shipment to the customer at the door. The customer will pay the postman. Note: This can usually only by cash. The shipping for delivery by TNT COD from € 15, – per package. If caused by the customer not an episode can take place, for example by entering a wrong address by the customer at home or failure of the customer at the time, the full delivery recovered from the customer.If the customer a (cash on delivery) consignment at the door refuses without communicating with Trends & Vision, the full delivery recovered from the customer. Without giving any reason at Trends & Vision remains the closed sale. Your commitment, is not.
  • PaymentAll shipments can be paid in advance through bank, or cash on delivery to the deliveryman/woman. Products under 31 kg will be sent via TNT Post, and may only be settled in cash. If products over 31 kg, the customer both in cash and with PIN paid to the driver of UPS. Prepayment to account:
    Joldersma Dienstverlening attn:
    Trends & Vision
    Floraparkstraat 97-34
    7531XG te Enschede (the Netherlands)
    Bank: ABNAMRO
    Account: 408.407.840
    IBAN: NL09ABNA0408407840
  • Complains and after salesTrends & Vision provides only fully Dutch articles, with the corresponding standard Dutch Warranty. Information about the customer to find in the literature accompanying the product.If a product when unpacking already appear to be damaged, or within 7 days after purchase broken, the client report this to e-mail address ADMIN@TRENDSANDVISION.COM . We reserve the right to a desk here for expertise on. The product can then be sent back (see returns) and is straight Trends & Vision exchanged for a new one.If a product after a long time problem exhibit, the customer can also e-mail us atADMIN@TRENDSANDVISION.COM . Trends & Vision has its own Technical Service, if repairs at Trends & Vision is not possible the article will be forwarded to the service of the Dutch importer.If it is a product which, according to the terms of the manufacturer applied for a home can be, Trends & Vision this request. It will Trends & Vision customers as soon as possible how the messages further serviceprocedure settled.If it is a product whose manufacturer has determined that a designated by the manufacturer service can be provided for repair under warranty, it will Trends & Vision customers about this, and the data from the appropriate service to the customer. The customer must itself ensure for transporting the device to the service.

    In e-mails in which a complaint is reported must be clearly the order of the product in order of the order in which the product is ordered mentioned. In this way the potential for delay in service and Trends & Vision narrowest.

  • Recovery periodUpon receipt of the product, the customer is a 7-day cooling-off period in order without giving any reasons to dissolve the agreement and the product to exchange or return. (European Internet conventions) Note: Only the purchase price is withdrawn, not the shipping!The customer needs within 7 days writing (via e-mail or letter) to report and the product (in original and complete packaging) undamaged, complete and return it unused. It helps the client the cost and risk of the return.The purchase price is within 14 days after receipt of the product through the bank refunded to the customer. Exclude are the goods from our range sale/offer
  • ReturnsIf, after e-mail consultation is agreed that a defective product by Trends & Vision is exchanged, then the costs to send the product to the customer Trends & Vision, on behalf of the customer. The return of Trends & Vision to the customer than on behalf of Trends & Vision.If a customer nevertheless a (faulty) product without franking submit to Trends & Vision, it will be irrevocably declined. The product will be returned to sender.Returns can (prepaid only) be sent to:
    Trends & Vision
    Floraparkstraat 97-34
    7531XG Enschede
  • Cancellation of an orderIf an order is canceled for shipment we no cancellation fee. Is already submitted an order, however, the shipping made fully charged to the customer. Any administration costs may also be charged.
  • Order
    The customer is notified by e-mail kept on the status of the order. Should the client have specific questions on the order of estimated delivery time, it can be made via e-mail address ADMIN@TRENDSANDVISION.COM . We use tracktrace, so you can almost always follow your shipment online.  The order of articles not included on the site The customer for products that may not appear on the Web site only via e-mail a quote. In many cases we can still provide the appropriate article.
  • PrivacyTrends & Vision uses your customer data only for the purpose for which you have provided the best possible process your orders. Trends & Vision provide your personal information and your e-mail address to any third party without your express consent. Of course you can create your own data after e-mail correspondence view, modify and remove if necessary.